Please be aware that if two appointments are cancelled without 24 hours notice or failed (without good reason), within a 12 month period no further appointments shall be offered at the practice.
A fee shall be charged for missed or short notice cancellation of private appointments
PRIVATE: All private treatment must be paid for at the completion of each visit.
NHS: All patients please note that charges for NHS Treatment must be paid in full before further appointments are booked.
EXEMPT: if you are exempt from NHS charges proof must be shown.
Unfortunately, we cannot guarantee root fillings (as even perfect technique does not 100% guarantee a successful outcome), nor can we guarantee treatments that you request against our advice. For example if we advise that the only suitable treatment for a broken tooth is a crown, and you request we do the best filling we can in the circumstances, we will always try to do what you would prefer but we cannot guarantee that filling will last.
The first thing to do is make an appointment and tell us you are nervous. You will find us sympathetic and friendly. We are nice and we don't tell people off! We will listen to you and will do everything we can to help. We use anaesthetic cream to numb your gum before we give injections, we put you in charge so if you ever want us to stop you just wave at us and we stop. We go at your pace and we do treatment in short bursts. You mustn't feel worried about telling us to stop if you've had enough.
If you haven't been to the dentist in a long time you may be really worried about how much treatment you need. Most of the time it is no where near as bad as you imagine. The biggest thing is picking up the phone and making the appointment!
Strong foods like garlic coffee and onions and smoking of course adds to the problem, as can having a dry mouth caused by certain medical conditions and some prescribed drugs and mouth breathing. Artificial saliva products may help.
Infections in the throat nose lungs or sinuses and diabetes liver or kidney problems may also cause bad breath. If we can't find a dental cause for your problem we may refer you to your doctor.
- Find the tooth...if it is clean push it gently back into the socket yourself .. Make sure it is the facing the right way! Come and see us ASAP.
- If it isn't clean or you are not confident about pushing it back yourself. Put the tooth in either a container of milk or your mouth. Do not swallow it.
- Get to see us as soon as you can, ideally within 60 minutes. If you can't get to us try another dentist or hospital.
- Take painkillers if you need to. Avoid aspirin as it may encourage further bleeding.
- Don't handle the tooth by the root. It has fragile ligaments which need to be kept intact if it is to be successfully replaced.
- Don't try to clean it with disinfectant or water. Don't let it dry out. Just put it in a container of milk.
- Don't panic! Teeth can and are successfully put back in! We may need to splint the tooth in position and you will almost certainly need further work on it later on.
- Baby teeth get knocked out and we don't usually try to re-implant them and if an adult tooth has not been knocked out in one piece it may not be possible to re-implant it, we will always do everything we can to help.
A high fluorides toothpaste can help prevent further damage. Diet coke is better than 'full fat' coke because it has no sugar in it and therefore doesn't cause tooth decay, however all cokes and fizzy drinks contain carbonic acid which mean you are essentially bathing your teeth in a weak acid and this destroys enamel (dental erosion). This causes disfiguring tooth loss and pain and sensitivity. The odd can isn't a problem but we know lots of people drink up to a litre a day! Not only does the carbonic acid damage your teeth it also damages your bonesÂ… so please try to reduce your intake or better still stop it completely. Use a straw and never 'swish' drinks around your mouth to reduce tooth damage. Alcopops and fruit juices can also be damaging. Water, milk and dilute low sugar squashes are the best things to drink. Sometimes the damage can be repaired using tooth coloured fillings bonded to the teeth or in more severe cases using porcelain veneers. Duraphat toothpaste (very high in fluoride) can help prevent
The amount of radiation received from a dental X-ray is extremely small. We have recently invested in new digital radiography technology which reduces the radiation exposure still further. Radiation is present all around us all the time. You get about the same amount of radiation from having two dental X-rays as you do travelling on a flight to Spain. We take your safety and ours very seriously.
We use x rays to take radio graphs which give us much more information about your teeth and mouth than we can see just by looking. It can show us decay in between the teeth or under old fillings which if treated early is much easier and less expensive than waiting until the problem becomes obvious . They can show us the position of second teeth and what your wisdom teeth roots are doing. We usually take radio graphs every 2 years as part of your regular check up or if we are treating specific teeth.
Sensitive teeth are usually triggered with cold food (icecream) or drinks, or touch (toothbrush or fingernail) or sweet foods (chocolate). The pain is severe but only lasts for a few seconds. If you get pain that lasts longer than this and is triggered with hot things more than cold you have toothache not sensitivity!
Sensitivity can be caused by exposing the more sensitive dentine on your teeth either by brushing too hard or drinking /eating too many acidic foods, fizzy drinks, white wine, fruit juice. The solution is to limit or exposing your teeth to acid attack, cleaning with an electric tooth brush and using toothpaste for sensitive teeth. Use the toothpaste as an ointment...rub it into the sensitive areas and leave it there.
If you find no improvement come and see us!
If it is something clinical please do initially talk to your dentist. They will always do everything they can to resolve problems. If you are uncomfortable discussing things with your dentist for any reason, or if a non-clinical issue cannot be sorted out by our reception team, then please ask to speak to Mrs Nicki Longton our Complaints Manager. Alternatively you could write or email or telephone. However you communicate with us please be assured we take your feedback very seriously and it will be acted on ... Quickly.
Please note that we keep strictly to the rules of confidentiality. If you are complaining on behalf of someone else, we have to know that you have their permission to do so, unless they are a child under 16.
In the unlikely event we are unable to resolve your complaint to your satisfaction and you would like to progress it further, please speak to our practice manager who will provide you with written comprehensive information to help you to do this effectively.